Legal
Terms, privacy, data processing and refunds
Terms of service
Last updated 1 Sep 2026 · Draft pending legal review
Who we are
Vinclane is a product of Vinclora. These terms apply to vinclane.com, app.vinclane.com and participant pages we host for you.
Your account
You are responsible for the people you invite and the workflows you publish, including what you ask your clients to provide.
Your clients
Clients who open a participant link act on your behalf. You are the controller of their data; we process it to run your workflows.
Fees and cancellation
Plans are billed monthly in advance. You can cancel any time; access continues to the end of the paid period.
Privacy policy
Last updated 1 Sep 2026 · Draft pending legal review
What we collect
Account details, workflow definitions, run history, and the files and answers your clients submit through participant pages.
What we don’t do
We do not sell data, and we do not use your clients’ submissions to train AI models.
Retention
Run history is kept while your account is active and for 90 days after cancellation, then deleted.
Data processing
Last updated 1 Sep 2026 · Draft pending legal review
Scope
Our data processing addendum covers personal data processed on your behalf, under UK GDPR and EU GDPR.
Requests
Email [email protected] to sign the DPA or exercise data-subject rights.
Refund policy
Last updated 1 Sep 2026 · Draft pending legal review
Who handles payments
Payments are processed by Paddle, our merchant of record. Refunds are issued by Paddle to the original payment method, and Paddle’s buyer terms also apply.
14-day refund on first payment
If Vinclane isn’t right for you, ask within 14 days of your first payment on any plan and we’ll refund it in full.
Renewals
Monthly renewals are not refunded once the period has started. Cancel any time and you keep access to the end of the paid period.
Plan changes
Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal.
Design partner programme
The $99 three-month fee is refundable within 14 days. After that it is credited against your first year, as agreed.
Service problems
If a significant outage on our side affects your account, contact us and we will credit or refund the affected period.
How to ask
Email [email protected] from your account address, or reply to any Paddle receipt. We reply within two working days.
Subprocessors
Last updated 1 Sep 2026 · Draft pending legal review
Current list
Hosting, email delivery, payments (Paddle) and AI providers. The full list with regions is kept here and updated 30 days before changes.